Past Incidents

28th February 2020

No incidents reported

27th February 2020

No incidents reported

26th February 2020

No incidents reported

25th February 2020

No incidents reported

24th February 2020

No incidents reported

23rd February 2020

No incidents reported

22nd February 2020

No incidents reported

21st February 2020

No incidents reported

20th February 2020

No incidents reported

19th February 2020

No incidents reported

18th February 2020

No incidents reported

17th February 2020

Compute Nodes Outage

We have lost connectivity to our Sydney location and are currently awaiting a response from our provider.

13:21 GMT: Expected resolution time is within 30 minutes.

13:25 GMT: Services are back online.

16th February 2020

CreeperPanel Slowness

We've noted slowness when logging into CreeperPanel, this is likely due to high load from repeated login attempts.

Compute Nodes Networking Event

A networking event (as yet unidentified) has caused customer containers to be unable to connect outbound.

We are investigating this and applying fixes.

19:23 GMT: we've identified a top of rack switch which has rebooted unexpectedly. This caused a drop in connectivity to host nodes and upon restoration, it appears the containers network interfaces did not come back up, as such we are going through and manually restart the containers. We will update this further when we can.

19:58 GMT: All containers have been restarted, any further issues please open a ticket to our support team.

15th February 2020

No incidents reported

14th February 2020

No incidents reported

13th February 2020

Buffalo Thermals, scheduled 2 weeks ago

We are installing additional cooling to many of our new Buffalo nodes, this will result in rolling reboots.

12th February 2020

No incidents reported

11th February 2020

No incidents reported

10th February 2020

No incidents reported

9th February 2020

No incidents reported

8th February 2020

No incidents reported

7th February 2020

No incidents reported

6th February 2020

Compute Nodes lax110 node issues

We identified an issue regarding one of our nodes where vms did not have network connectivity. Upon rebooting the node to attempt to resolve this, it did not come up correctly.

We are liaising with the remote data centre and will update when we have further information.

Update: 2020-02-06 17:54 UTC

This has now been resolved.

5th February 2020

No incidents reported

4th February 2020

No incidents reported

3rd February 2020

No incidents reported

2nd February 2020

No incidents reported

1st February 2020

No incidents reported