Some systems are experiencing issues

Past Incidents

23rd May 2020

No incidents reported

22nd May 2020

No incidents reported

21st May 2020

No incidents reported

20th May 2020

No incidents reported

19th May 2020

Compute Nodes dal116 unavailable

We are aware of an issue with node dal116 being unavailable, We are looking into the issue.

18th May 2020

No incidents reported

17th May 2020

ghm91 high disk io, scheduled 1 week ago

We've identified lag issues caused by high disk io wait time.

We will be replacing all drives (one at a time) on this machine and resyncing the RAID arrays to ensure data redundancy.

Compute Nodes ghm91

We've identified continuing performance issues with Grantham #91, we will be migrating all users off this node immediately.

16th May 2020

Switch replacement, scheduled 1 week ago

We will be upgrading(replacing) a core network switch in Nottingham which some of our peering connections pass through, this may cause loss of connection for some clients in Grantham but services will remain accessible for the majority.

15th May 2020

No incidents reported

14th May 2020

No incidents reported

13th May 2020

No incidents reported

12th May 2020

lax122 node restart., scheduled 2 weeks ago

We are aware of an issue with node lax122 and will need to restart the node to resolve the issue. We expect downtime to be less than 15 minutes.

syd50 node restart., scheduled 2 weeks ago

We are aware of an issue with node syd50 and will need to restart the node to resolve the issue. We expect downtime to be less than 15 minutes.

11th May 2020

No incidents reported

10th May 2020

No incidents reported

9th May 2020

Compute Nodes Replacing switch

We will be replacing the switch which caused the previous two incidents to ensure no further incidents.

10:25 BST - All faulty equipment has been replaced.

8th May 2020

Compute Nodes Network switch issue

We've identified an issue with a top-of-rack network switch in our Buffalo NY location.

This is caused an outage a few days ago and a replacement was ordered, however, the replacement has been held up by a courier issue due to COVID-19.

We're attempting to use a software patch to keep the current infrastructure working.

The patching will cause short-outages, and after there may be intermittent performance issues until the replacement switch arrives.

09:12 BST - The switch is now stable again, upon investigation, it appears the on-board flash memory which stores the firmware is failing, we've switched to the backup flash but performance does not seem correct, we will monitor this and await delivery of the replacement part.

10:26 BST 09/05/2020 - Replacement switch provisioned and services migrated.

7th May 2020

buf158, scheduled 2 weeks ago

We are investigating and ensuring data redundancy, this may result in downtime while drives are replaced or reseated.

We expect downtime to last no longer than 35 minutes.

ghm77, ghm62 & ghm58, scheduled 2 weeks ago

We are investigating and ensuring data redundancy, this may result in downtime while drives are replaced or reseated.

We expect downtime to last no longer than 15 minutes.

Compute Nodes Ghm48 Emergency maintenance

We are aware of an issue with node ghm48 and will need to restart the machine to avoid a longer outage.

We expect downtime to last no longer than 15 minutes.

6th May 2020

No incidents reported

5th May 2020

No incidents reported

4th May 2020

No incidents reported

3rd May 2020

No incidents reported

2nd May 2020

No incidents reported

1st May 2020

No incidents reported

30th April 2020

Compute Nodes Buffalo

We're currently seeing a networking outage at our Buffalo NY location.

We're investigating this and will update this page as more information becomes available.

Connectivity has been restored.

29th April 2020

No incidents reported

28th April 2020

Sydney Upgrades, scheduled 4 weeks ago

We will be upgrading our network and server hardware in Sydney

This will result in up to 15 minutes downtime per customer while their data is migrated to new hardware.

The new Sydney network is built upon the Juniper MX platform, and hardware nodes utilising the latest generation Intel Xeon E-2276G processors (https://ark.intel.com/content/www/us/en/ark/products/191035/intel-xeon-e-2276g-processor-12m-cache-3-80-ghz.html), this may take up to 72 hours to complete. If your service is down for more than 15 minutes, please contact support.

The new network includes bandwidth from Vocus and direct peering via IX Australia, resulting in much lower latency.

20:00 BST 30th April 2020 - This has now been completed.

Network Maintenance Grantham

We will be doing some routine maintenance on our network infrastructure in our Grantham Data Center, This will cause some downtime for some customers in our Grantham location.

27th April 2020

Dedicated Service & Infrastructure Outage

We are currently investigating an outage with one of our datacenter partners.

Dedicated services in part of our Grantham location as well as parts of our infrastructure are currently seeing a major outage.

We will update this as we know more.

Update The cause has been identified as a network outage at the datacenter. This is currently being worked on.

We are seeing dedicated machines come back online, we will continue monitoring.

26th April 2020

No incidents reported